Who we help
We work with all types of medical practices, including single-location clinics, multi-location groups, dental offices, optometrists, dermatologists, and other specialists.
How we help
HIPAA Compliance
We can help ensure compliance with HIPAA Security rules through the use of advanced tools that allow us to provide 24/7 oversight into your tech world. This way we can detect and remediate issues in real time.
Security Risk Assessments
We can help conduct HIPAA security risk assessments and also provide documentation for audits.
Network Infrastructure
We can assess and optimize your network equipment, segment your wifi for internal use and guest use and provide insight and support for EMR and VOIP call quality issues. That way your office can focus on supporting your patients.
EMR Support
We can work with your EMR provider to resolve issues on your behalf. Printer/ scanner setup, performance issues etc. We will work hand in hand with your current EMR provider to ensure the highest quality experience for all of your users.
Phone System Support
We have firsthand experience working with Intermedia, Ring Central, 8X8 and LightSpeed Voice. Allowing us to help with setup, support and performance troubleshooting.
Email & Communications
We can setup and manage Microsoft 365 for your organization including the configuration of encrypted email for the safe transmittal of PHI.
Cybersecurity
Through the use of managed detection & response products along with firewall setup and management, we can help monitor for ransomware, phishing and unauthorized access attempts. This ensures that your practice can remain on its feet, providing the much needed medical services your patients require.
Backup & Disaster Recovery
We offer full device backups as well as Microsoft 365 backups with flexible geolocation, frequency and retention requirements. These backups include a disaster recovery plan, monthly automaterecovery testing and a bi-annual recovery drill.
Why Medical Facilities Are High-Risk
Valuable Data
Protected Health Information (PHI) is more valuable than credit cards on the dark web.
Limited Defenses
Smaller practices often lack layered security, staff training, and dedicated IT.
Ransomware Targets
Clinics can’t afford downtime — attackers exploit this urgency.
Supply Chain Exposure
Vulnerabilities in fax, email, imaging, or billing systems can lead to breaches
Real-World Examples
Dental Practice Ransomware & HIPAA Fine: $350,000
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Westend Dental, based in Indianapolis, was hit by the Medusa Locker ransomware in October 2020.
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The breach encrypted patient data and was covered up—they claimed it was a hard-drive error and delayed reporting to patients and OCR.
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Result: a $350,000 settlement with Indiana’s Attorney General, plus mandated security improvements.
$71,000 Ransomware Incident at Dental Office
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A small dental practice was struck by ransomware after an employee mistakenly clicked an email link.
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Their backups were compromised, forcing them to pay the ransom.
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The total cost—including downtime, new hardware, legal & consultant fees—reached approximately $200,000
Pediatric Practice Data Exposure
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While not phishing-related, in 2019 a Paramus, NJ pediatric/orthopedic clinic had a server encrypted by ransomware.
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About 24,000 patient records were compromised.
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Forensics were inconclusive regarding data theft, so notifications were sent, and recovery procedures were implemented.
Large Pediatric EHR Vendor Breach
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The Connexin software breach impacted 119 pediatric practices, compromising records of 2.2 million patients.
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Demonstrates how attacks on smaller vendors can cascade down to many small clinics.
Why It Matters
These cases show that even small practices are high-value targets:
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Ransomware attacks are often followed by large HIPAA penalties.
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Costs extend beyond ransom—recovery, legal, reputational, and patient trust losses add up fast.
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Lack of timely breach reporting can escalate penalties significantly.